Guide
RACI
Reference sheet
Use only where ownership could otherwise be unclear. Choose a value in any cell; each activity should have exactly one Accountable (A).
RResponsible — does the workAAccountable — owns the outcomeCConsulted — gives inputIInformed — kept updated
| Key Activity / Decision | Business Owner | Delivery Manager | IT / Service Owner | Delivery Team | Supplier / Vendor | Operations / Support |
|---|---|---|---|---|---|---|
| DEFINE | ||||||
| Confirm business need & expected outcomeClear problem, objective, value and success criteria | ||||||
| Confirm scope, solution & fundingApproved initiative ready for planning | ||||||
| PLAN | ||||||
| Build delivery plan & milestonesRealistic sequence, dependencies and dates | ||||||
| Define roles, ownership & ways of workingClear accountability across teams and suppliers | ||||||
| Define measurement & adoption needsSuccess measures, owner and user readiness agreed | ||||||
| DELIVER | ||||||
| Execute delivery & coordinate dependenciesOutputs delivered while managing reality | ||||||
| Manage risks, issues, decisions & changesTimely decisions and controlled changes | ||||||
| VALIDATE | ||||||
| Execute UAT / validationEvidence that solution meets agreed acceptance criteria | ||||||
| Confirm business acceptanceFormal acceptance or clear remediation actions | ||||||
| RELEASE | ||||||
| Confirm release & operational readinessDeployment, support, monitoring and ownership ready | ||||||
| Execute go-live / cutoverSolution safely transitioned into production | ||||||
| Complete operational handoverService ownership and support responsibilities accepted | ||||||
| OPERATE & IMPROVE | ||||||
| Monitor service performanceService and business outcomes reviewed after release | ||||||
| Review incidents, supplier performance & feedbackEvidence converted into improvement priorities | ||||||
| Prioritise and implement improvementsImprovement actions owned, implemented and measured | ||||||
Changes are saved in this browser.
- 1. Use this matrix only when ownership is not obvious. Do not complete it for every small initiative.
- 2. Keep one Accountable (A) owner for each key activity or decision. Responsible (R) roles may be more than one where necessary.
- 3. Adapt role columns to the initiative (e.g. SAP, CloudOps, Security, Finance) without changing the RACI logic.
- 4. Review ownership during PLAN and update only when responsibilities materially change.